Recently, the New York State Attorney General came down hard on Aspen Dental for internal practices that are commonplace in many businesses. The AG’s singled out practices such as providing staff incentives to increase sales and implementing revenue-oriented patient scheduling systems.
The corporate model of consolidated purchasing and streamlined administration in a highly fragmented market makes sense, thus you are seeing the growth of multi-location dental groups. However, be aware that states are anxious about this trend. This is one of multiple efforts to undermine the corporate model ensuring patient care decisions are made exclusively by licensed practitioners.
Be aware that participating in DMO plans, medicaid plans, etc. tend to create an environment under which an office would have a “revenue-oriented patient scheduling system.”